Heat That Loves You Back
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Terms and Conditions

 

By accessing or purchasing from TI NAY Hot Sauce (“we,” “us,” or “our”), you agree to the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. USE OF OUR WEBSITE

By using this website, you confirm that:

  • You are at least 18 years old or have parental/guardian permission.
     
  • You will use this site for lawful purposes only.
     
  • You will not misuse or interfere with the website’s functionality or security.
     

2. PRODUCT INFORMATION

TI NAY Hot Sauce products are food items made in small batches.

  • Product descriptions, images, and pricing are provided as accurately as possible.
     
  • Slight variations in color, texture, or heat level may occur due to natural ingredients.
     
  • We reserve the right to update product descriptions, pricing, or availability at any time without notice.
     

3. FOOD SAFETY & ALLERGEN NOTICE

Our hot sauces are food products and are consumed at the customer’s discretion.

  • Please review ingredient lists carefully before consuming.
     
  • TI NAY Hot Sauce is not responsible for allergic reactions or adverse effects caused by ingredients.
     
  • If you have food sensitivities or medical conditions, consult a healthcare professional before consumption.
     

4. ORDERS & PAYMENT

  • All prices are listed in USD.
     
  • Payment must be received in full before orders are processed.
     
  • We reserve the right to refuse or cancel orders due to suspected fraud, incorrect pricing, or inventory limitations.
     

5. SHIPPING

  • Orders are typically processed within 2–3 business days.
     
  • Shipping times may vary based on location and carrier.
     
  • TI NAY Hot Sauce is not responsible for delays caused by shipping carriers, weather, or circumstances beyond our control.
     

6. RETURNS & REFUNDS

Due to food safety regulations:

  • All sales are final unless the product arrives damaged or incorrect.
     
  • Opened or used products are not eligible for return or refund.
     
  • Claims for damaged or incorrect items must be submitted within 48 hours of delivery with photos and order details.
     

Please refer to our Refund & Return Policy for full details.

7. GIFT SETS

Luxury gift sets are final sale once opened.
If a gift set arrives damaged, the same damage policy applies.


 

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • TI NAY Hot Sauce is not liable for indirect, incidental, or consequential damages related to product use or website access.
     
  • Our total liability shall not exceed the purchase price of the product ordered.
     

9. HEALTH DISCLAIMER

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Statements regarding digestion or health benefits are for informational purposes only and have not been evaluated by the FDA.

10. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.
We do not sell or share customer data beyond what is necessary to process orders and comply with the law.

11. CHANGES TO TERMS

We reserve the right to update or modify these Terms & Conditions at any time.
Changes will take effect immediately upon posting on this website.

12. GOVERNING LAW

These Terms & Conditions are governed by the laws of the United States and the state in which TI NAY Hot Sauce operates.

13. CONTACT INFORMATION

If you have questions about these Terms & Conditions, please contact us at:

📧 info@tinayhotsauce.com


Short Checkout Disclaimer:

By completing your purchase, you agree to our Terms & Conditions and acknowledge that all food sales are final unless damaged or incorrect.

Return and Refund Policy

 

FOOD SAFETY POLICY (IMPORTANT)

Because hot sauce is a perishable food item, we do not accept returns or exchanges on opened products.

This policy exists to protect the health and safety of our customers.

 

ELIGIBLE FOR REFUNDS OR REPLACEMENTS

We will gladly offer a refund or replacement in the following cases:

1. Damaged Items

If your order arrives damaged (broken bottle, leakage, or packaging damage):

  • Please email us within 48 hours of delivery
     
  • Include:
     
    • Your order number
       
    • Clear photos of the damaged item and packaging
       

We will issue a replacement or refund at no additional cost.

2. Incorrect Orders

If you received the wrong product:

  • Contact us within 48 hours
     
  • We will correct the issue promptly with a replacement or refund
     

3. Lost Packages

If your package is marked as delivered but not received:

  • Please contact the shipping carrier first
     
  • If unresolved, email us and we’ll assist as best we can
     

❌ NON-REFUNDABLE ITEMS

We do not accept refunds or returns for:

  • Opened or used bottles
     
  • Taste preferences (“too hot” / “not hot enough”)
     
  • Orders placed incorrectly by the customer
     
  • Gift sets that have been opened
     

🎁 GIFT SET POLICY

Luxury gift sets are final sale once opened.
If a gift set arrives damaged, the same damage policy applies.

💳 REFUND METHOD

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

🚚 SHIPPING COSTS

  • Shipping fees are non-refundable
     
  • Replacement shipping (for approved claims) is covered by us
     

📩 HOW TO CONTACT US

For refund or replacement requests, please email:

info@tinayhotsauce.com
Subject line: Refund Request – Order #____

🧾 POLICY UPDATES

TI NAY Hot Sauce reserves the right to update or modify this policy at any time. Changes will be posted on this page.


Copyright © 2026 TI NAY HOT SAUCE - All Rights Reserved.

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